Our NEARSHORE LATIN America Call Center has a 100% strict rule for the TELEMARKETING workstation area:

NO Cell Phones
No IPods
No Flash Keys
No Cameras
No bags.
No Excuses


The entire LATIN America call center is protected by a dozen visible security cameras along with an undisclosed number of hidden cameras to cover every angle of the NEARSHORE Call Center building.

Each LATIN America Call center Agent’s movement is recorded and saved on our BPO servers for future review and records. We archive our TELEMARKETING records for up to six months or can arrange a saved recording if needed.

NEARSHORING LATIN America Call center Security is a necessity when dealing with hundreds of BILINGUAL BPO customer service agents in a confined LATIN AMERICA call center space. We view our BIG BROTHER approach as a preventative action so that there is no loss of personal belongings, NEARSHORE call center equipment and one of individual safety.

The LATIN AMERICA call center is protected by 24 hour armed security.


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Hiring and specialized training of your NEARSHORE CALL CENTER telemarketing team will take place immediately. Depending on the scale and complexity of your NEARSHORE BPO campaign, BILINGUAL CUSTOMER SERVICE training times and lengths will vary for proficiency and must be taken into consideration. This will be to your advantage and will work in your NEARSHORE CALL CENTER team's favor for maximum results on the phone. Daily CALL CENTER DISPOSITION REPORTS and updates on your NEARSHORE telemarketing team can be sent to you at the end of each business day for review, if requested. Normal NEARSHORE CALL CENTER reporting is on a three day basis.


LATIN AMERICA CALL CENTER backup energy!

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire NEARSHORE LATIN AMERICA BPO infrastructure for  eight hours or as long as the outside power fails. Our NEARSHORE LATIN America Call Center Generator is protected from all adverse weather conditions and vandalism.

All NEARSHORE Latin America Call Center Customer Service Stations have individual UPS units to ensure continued performance if the power fails. The generator will begin within 45 seconds to ensure that your BILINGUAL BPO agents do not miss a minute of work.


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NEARSHORE CALL CENTER business conditions in Costa Rica are stable and secure, not like other countries with lower levels of NEARSHORE BPO working conditions and unstable governments. Our LATIN AMERICA NEARSHORE Call Center offers the highest quality bilingual LATIN AMERICA call center support for wages that are 40%-80% lower than the United States. There are plenty of NEARSHORE bilingual English speakers attuned to the needs of the North American outsourcing industry.

Our NEARSHORE LATIN America Call Center encourages challenging activities for the customer service agents during their break time. CALL CENTER stress is an unavoidable part of a LATIN America Call Center experience and can be counter-balanced.

Friendly competition is a great way to strengthen personal bonds, encourage new friendships and mold NEARSHORE BPO groups to work well together.  Since childhood, strategic games were always the best way to assemble new groups of individuals for team building.

The ages of our NEARSHORE telemarketing call center agents range from 18 to 60 years old. We provide all types of entertainment to recharge their batteries for a second half push on the phones.

Work hard and play hard at Costa Rica's Call Center.


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Our OFFSHORE LATIN AMERICA CALL CENTER top BPO management team is always observing new methods, ideas and tools in order to improve our OFFSHORE CALL CENTER effectiveness and ready to identify and work out a problem area in an offshore  TELEMARKETING campaign. CENTRAL AMERICA Call Centers are constantly implementing new and improved bilingual customer service strategies while refining older techniques that work.


Our LATIN America OFFSHORE Call Center embraces the philosophy that a BPO customer service agent deserves rest and reward for a job well done. The OFFSHORE BPO break room has all of the basic entertainment essentials for a content and sharp OFFSHORE BILINGUAL telemarketing agent.

We prefer that our CENTRAL America Call Center agents spend thirty minutes increasing their competitive edge than outside smoking a cigarette.  We encourage a friendly game of pool, mastering our video arcade machine, scoring the winning goal in a heated foosball game or cheering alongside your fellow co-workers for the local soccer team on television.

Our OFFSHORE Central America Call Center’s decision to give the BPO agents a RECESS area is essential in call center team building and the core to our creative organization and BPO campaign success. Every time a major telemarketing or customer service goal is reached, we invest in additional amusements for the teams and the call center.


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OFFSHORING CENTRAL AMERICA call center is able to offer you to the best and most effective in OFFSHORE BPO LATIN AMERICA telemarketing training and customer attention through a professional work environment and a highly structured BPO career development program. Our LATIN AMERICA CALL CENTER OFFSHORE LOCATION produces future leaders, not laggards in the outsourcing industry. Our OFFSHORE Costa Rican Call Center always has the need for the experienced and those who desire to be a sharp executive secretary, patient customer service agent, highly skilled telemarketers and imaginative web designers and programmers.

Our OFFSHORE BILINGUAL call center agents enjoy the picnic style tables. LATIN America Call Center employees can form large groups that are able to dine together and build stong working relationships for a good second half push on the phones.

There will always be space for one more offshore Central America Call Center agent at every table so no one eats alone. The OFFSHORE call center kitchen has every machine available for the BPO agents. There is plenty of fresh Costa Rican coffee at the ready, microwaves, large refrigerator and a call center company employee to keep the entire area spotless.


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